Our Courses

Frequently Asked Questions

  • How do I take a Workplace Training Australia course?

    Workplace Training Australia courses are delivered entirely on-demand, which means that you can enrol in the courses that interest you and learn at your own pace. By choosing to complete a course online you can begin whenever you like and completed any time within 12 months. Keep in mind that there may be industry regulated deadlines you need to comply with.

  • How can I access a Workplace Training Australia course?

    Workplace Training Australia courses can be accessed from several devices and platforms, including your computer or laptop, mobile smartphone or tablet device. We've designed our training with you in mind – so you can even complete your training in your downtime, like on a lunch break or between shifts. When you enrol, you will be sent all relevant access to your online learning portal. If you have any questions, drop us an email at [email protected]

  • How long do I have to complete a course?

    Once you enrol in a course you have 12 months to complete the training.

  • Is Workplace Training Australia an accredited institution?

    Workplace Training Australia works with national industry bodies to deliver essential courses taught by experts in their field, and every approved course features a Workplace Training Australia certificate of completion. Certificates are provided in a digital format and are suitable for download or printing so you can easily share your accomplishment.

  • Why should I choose Workplace Training Australia?

    Our courses aren't just about ticking boxes of training requirements. We believe that if training is done it needs to thoroughly educate workers to keep them safe and make them better at what they do. Our courses are high quality and designed to deliver the content in a quick, easy and understandable way.

  • Can I preview a course?

    We require each learner to have their individual login to complete their course so course previews are not available. You can view an outline of the course curriculum on the course landing page.

  • How is my Certificate of Completion sent to me?

    Upon completion of any of our courses, you will be emailed instructions on how to retrieve the electronic copy of your Certificate of Completion (PDF format). You can download the PDF and print it, or save the PDF. You can also download your certificate directly from your student dashboard.

  • Do I need to complete the course in one sitting?

    Our courses are designed to be completed over time, or in a single sitting. Our system will keep track of where you got up to each time you log out, so your progress is constantly recorded. If you need to log-out for a while when you return you will be able to pick things up where you left off.

  • What happens with my information?

    Protecting your privacy is of paramount importance to us. Review our privacy policy when you sign-up for your course. We will not market to you or share your information with anyone outside of the details in our privacy policy.

Student Support

Frequently Asked Questions

  • How do I login to my Workplace Training Australia online learning platform?

    After you have enrolled in a course, you will receive a confirmation email with all the important login details. If you don't receive this within a reasonable timeframe (within 1 hour or enrolling), check your junk/spam folder in case the email has bypassed your inbox. You can login via our website in the top right-hand corner.

  • I can't log into my Workplace Training Australia account.

    As a first step, confirm that you have an account on our site and that your email address is spelt correctly. When students cannot access a course or their account we often find it is because they are using the wrong or misspelt email address.

  • I've tried to reset my password but it's not working.

    If you've attempted to reset your password, you may see a message upon activating your reset password link error – "reset token failed". You may be seeing this message for a couple of reasons. The reset password token is valid for 6 hours, so if you click to trigger the email and then wait more than 6 hours they will get an error saying the token is expired. This error can also happen if they hit the reset password button more than once. If you trigger the reset email more than once it will make only the most recent email token valid, it will invalidate any old email tokens. If you've reset your password several times, you are seeing this error because you have not clicked on the most recent password reset link. If you are resetting your password, click the reset button once and wait for 5 - 10 minutes to receive the email. Reset it within the 6-hour window from the time of reset. If you are still having difficulties, contact us at: [email protected]

  • I've enrolled in a bundled course. I've finished the first course. How do I get back to view the other course?

    So you've finished one of the courses in a course bundle, and are not sure what to do next? At any time during the course, you can click on the "Go To Dashboard" button in the top left-hand corner, or click on the menu icon. Here you will find all the courses you are enrolled in.

  • I didn't get my Certificate of Completion.

    Access to your certificate is automatically emailed to the email address you nominate when you enrol. If you haven't received it, check your junk/spam folder in case the email has bypassed your inbox. You can also access your certificate through your Account on our online portal. If you are still having issues, please contact us at: [email protected]

  • I'm having trouble playing the videos and audio in your course.

    Often, this issue is caused by a browser problem on the student's computer. We recommend that all internet browsers be up to date before viewing our online training. If you're not sure what browser you're using you can check out here: https://www.whatsmybrowser.org/ Here are some basic browser troubleshooting steps that are a great starting point if you are having issues playing video/audio. (1) Clear cache and restart the browser. Also, check if you’re using the newest version of the browser. (2) Try a different browser – we like Google Chrome. (3) Try an Incognito / Private Window – this will rule out an issue with browser extensions. (4) Restart the device – it's a cliche but it works! If possible, try a different device or a different internet connection. School and/or corporate firewalls occasionally block our video provider.

  • Why am I getting reminder emails?

    Our system automatically sends out weekly reminder emails to all students who have not yet completed a course they are enrolled in. To stop receiving the reminder email, simply login and complete the course or contact us to cancel your enrolment you.